frequently asked questions
Purchase & Activation
The Plan covers mechanical and electrical defects to the product that are originally covered under the manufacturer’s warranty. Consider the Protection Plan like an extension of the original manufacturer’s warranty even after it has expired right up to the fourth year (from the date of purchase) of the product.
Any accidental or liquid damage Repairs to the product before the purchase of the Plan Any damage or breakdown that is not covered in the Plan's Terms and Conditions Theft or Loss of the product Products installed at a commercial location including shops, offices, public places etc.
Yes. You can purchase the Mr. Right Plus Appliance Protection Plan if your product is up to 4 years old and in working condition regardless of its warranty stature.
Absolutely. When you purchase our protection plans for your in-warranty products i.e; products which are still under OEM warranty and/ or within 1 year of purchase, your breakdown protection plan will come into effect right after the expiry of your OEM warranty. Consider our breakdown service as an extended warranty that activates after your OEM warranty expires so that you get the best of both.
However, if your plan includes preventive services and consumables as well, you can avail them right after the cooling off period i.e; one month from date of purchase of plan.
For example: if you purchase a "Breakdown + Preventive Service" plan on 20th June 2019 for your AC which is less than 1 year old, your Breakdown service will come into effect after the expiry of your OEM warranty. However, you can avail the preventive services such as AC cleaning/ servicing even after the cooling off period (30 days) of purchasing the plan i.e; you can very well call us for an AC servicing on 20th July 2019.
You do not need to separately register your protection plan. Just make sure that you enter the details correctly while signing up at the time of purchasing the plan. One you’ve purchased the plan, you will immediately receive the details of your coverage in your registered email and phone number.
Coverage lasts for one year beginning from the date of purchase of the plan.
In that case, we will refund the amount to the original source or a bank account of your recommendation.
We offer a no question asked refund policy if you choose to cancel your plan during the cooling off period, which is 30 days from your date of purchase, we will only deduct a minor charge against the physical inspection cost incurred on activating your plan. Post inspection, if the appliance fails the quality check or is found ineligible, we will refund the amount in full to the original source or a bank account of your recommendation.
You can avail the benefits under the plan by raising a repair request for the products for which they have taken the Protection Plan. To raise a repair request, customer may raise their requests from their account by logging in via the Mr. Right Mobile App or Customer web portal.
You can raise unlimited number of repair request up-to the Sum Assured of the product. The maximum benefits value or Sum Assured of your device depends on its age and condition and will be determined at the time of Quality Inspection.
If the defect(s) to the product is covered under the Plan (subject to fulfilment of mandatory conditions), you do not have to pay any additional amount against the repair. You will be notified by our authorized teams of any other charges not covered under the Plan before repair.
The complete process takes about 7-10 days from the time you submit all required information, to when you receive your repaired product, and subject to parts availability. In most cases, it is repaired within a few days.
If the repair cost of the device is more than the Sum Assured of the device, the customer may opt to have the reimbursement of the entire eligible Sum Assured.
If there’s an issue with your replacement/ repaired device, please email us at firstname.lastname@example.org with your order number. We'll take look into it and do the necessary amends.
Transfer of Plan to a new device will only be possible if the customer has received a replacement for the device under manufacturer’s warranty. The customer must contact our Support Team to notify us and initiate the transfer process.
We provide pan-India coverage for the repair services through our network of providers. However, preventive services may not be available in certain regions/ cities. For more information, please get in touch with us at email@example.com regarding the change of address and availability of preventive services.